Unless otherwise stated, all goods supplied are on a hire basis only and title remains with Bespoke Craft Hub Ltd and its associated companies (Bespoke Luxe Hire and Bespoke Soft Play). All hereafter known as The Company.

The Client - is the person named on the booking form. The Client takes full responsibility for the goods under the following terms and conditions.

3. The Hire Period - is for a maximum of three days, with goods available for collection or dispatch 1 day prior to the event. For weekend events the earliest collection is the Friday prior to the event date. This can be extended at the Company’s discretion and with prior agreement for which a charge may be levied. (This will be noted clearly on your booking form). All goods MUST be returned by the following Monday after a weekend event or by the third day of hire. The day after the 3rd day hire, will be the 4th day. Upon the 4th day this will start a new hire period of three days for which the full hire value of original signed booking form will be charged. On the 14th day after the original hire period, if the goods have not been returned the hire period will stop and it will be deemed that you wish to purchase the goods at full retail value

Securing a Booking / Payment: For orders of, or under £250 the full balance is payable upon booking. For orders over £250 a 20% non-refundable booking fee will be required to secure a booking. Once the company have received your booking fee it will be deemed that you have virtually signed the terms and conditions. The balance is payable 7 days before the event date. If a booking is cancelled more than one month in advance then no more is payable but the booking fee will not be refunded, if a booking is cancelled within one month then see the cancellation terms below, paragraph 5. These monies can be used against a future booking with The Company within 12 months if the event is only postponed.

Bespoke Craft Hub LTD and ITS ASSOCIATED COMPANIES WILL NOT ATTEND, SUPPLY OR PROVIDE ANY GOODS OR SERVICES IF THE FULL BALANCE HAS NOT BEEN PAID IN FULL.

PAYMENT ON THE DAY OF THE EVENT IS NOT ACCEPTED.

Order Changes / Cancellation or Reduction of Hire Goods: Reductions in the quantities of hire goods within 2 weeks of the event date will not be refunded. Additions to hire goods quantities are subject to availability at the time of request only and not guaranteed. The client will pay a non-refundable booking fee of as detailed in the package quotation at the time of order. In the event of the client making a full cancellation, or cancellation of any individual items within the quote, the following charges will apply:

Cancellation 1 calendar month before the event date 50% of the last quotation

Cancellation 14 days or less before the wedding date - 100% of the last quotation

The Company will endeavour not to make any changes to your event plans without your prior consent. However, if we are forced to make changes due to unforeseen circumstances / lack of availability, we will discuss this with you immediately.

Liability: The Client is solely responsible for the Hired Goods not the reception / event venue / hotel / florist or any other third party to whom the Client has entrusted the Hire Goods to. The Client alone shall be responsible for ensuring the Hired Goods are kept in good order from the time of despatch from the Company until back into the possession of the Company. Therefore, if the Client intends to leave Hired Goods anywhere other than in the Client’s possession before or after the event an agreement of a good provision of storage must be made and organised direct with the hotel or third party by the Client and does so at their own risk. If the Client intends to leave directly after the event finishes e.g. Honeymoon, the Client must organize the take down, re-packaging and return of all hired goods prior to the event, nominating a third party to act on their behalf, the contact names, addresses and telephone numbers should be made known the Company so that the goods can be located after the event. The Client will still be fully responsible for the hired goods even when dealt with by a third party.

Wear & Tear: The Client understands that The Company’s items are in good working order but are not in “as new” condition. The Client and/or their nominated third party will be asked to sign the terms and conditions before leaving The Company’s property. Once the hired items have left The Company’s premises we deem the hire period to have begun and the hire items satisfactory and fit for purpose. We will NOT entertain complaints made after the items have been returned.

Deliveries: Deliveries and collections by courier can only be made to a residential address provided by the Client. Deliveries will not be sent direct to a venue or collections from a venue as all goods require to be checked upon receipt. Deliveries must be inspected upon receipt. Any shortages, breakages or incorrect items must be notified to the Company within six hours (same day) of receipt. This enables us to put things right in good time. No claims for breakages, loss or incorrect items can be entertained beyond this time period. The Company will not be liable after this time and no refunds will be given if the notification time is not adhered to.

Collections: Collections must be inspected at the Company’s premises; hired goods must be checked against the booking form before being taken. The hire goods stated on the booking confirmation will be prepared, cleaned and checked by the Company, but it is the responsibility for the Client to check the items on the order as any shortages, breakages or incorrect items cannot be clarified or rectified after the Client has left the premises with the goods. The Company will not be liable after this time and no refunds will be given if this is not adhered to.

Vehicle: The Client MUST arrive in a suitable vehicle to collect the hired goods. If the client does not know what constitutes a “suitable vehicle” they can call the company in advance to discuss this.

Non Returns / Damaged Goods: The Client will pay for any non-returns, damaged goods or breakages howsoever caused at FULL RETAIL VALUE. Details of the retail value of Hired Goods will be given on request at the time of booking for the Client’s own information. The Company will take details of the Client’s credit or debit card and a pre-authorisation fee will be charged to the Client’s credit card to cover any costs incurred due to damage or non-returns. Hired goods will be checked upon return and a charge will be made from the given credit or debit card the same day for any non-returns or damages of hired goods found at that time.

Liability: The Company shall not be responsible for injury or damage to persons or property howsoever sustained arising from any Hired Goods from Dress It Yourself Ltd or its associated companies.

Insurance: The Company advises the client to take out personal insurance and does not accept responsibility if the client chooses not to do this.

Force Majeure: Whilst every effort will be made by the Company to complete any orders, they cannot be held liable for non-completion of orders due to matters beyond their control.

Identification: The client will be expected to provide photographic identification at the time of collection, along with a credit card of showing the same name. A refundable deposit will be charged to this card. Once the hired goods are returned to the company in the same condition as they went out, this deposit will be refunded. If not, the client agrees that the company will charge whatever monies are required to cover the cost of all loses and damages.

Declarations: I declare that I (on behalf of the client) have read and agree to these terms and conditions of hire. I can confirm that I have provided photographic identification with my home address as proof of identity, as the person named on this agreement. I also agree that all the goods are present and in a suitable condition, I have checked this before Ieft the company premises.